Return and Refund

At Ajyad, we aim to provide a smooth and customer-friendly return and refund experience to ensure your complete satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, or there may be issues such as size mismatch or personal preference. Therefore, we offer a flexible return and exchange policy for your convenience.

Return and Exchange Duration

Customers can request a return or exchange within 10 days of receiving their order. This gives you enough time to carefully check the product and decide whether you want to keep it or not. If you are not satisfied with the product for any reason, including design preference, size issues, or any other concern, you are eligible to initiate a return or exchange within this period.

Refund Eligibility

For refunds specifically, customers must request a return within 7 days of receiving the product. Once the return is approved and the item is received back in proper condition, you will be eligible to receive your payment back. The product must be unused, in its original packaging, and in the same condition as it was delivered to qualify for a refund.

Conditions for Returns

To be eligible for a return or exchange, the product must not be used, washed, or damaged. It should be returned in its original packaging along with any accessories or tags included at the time of delivery. Ajyad reserves the right to reject return or refund requests if the product does not meet these conditions or shows signs of use or damage.

Return Process

To initiate a return or exchange, customers need to contact our support team with their order details and reason for return. Once your request is reviewed and approved, you will be guided through the return process. Customers may be required to send the product back to our provided address using a reliable courier service.

Refund Process and Time

After we receive and inspect the returned product, your refund will be processed. Refunds are usually completed within 15 to 20 business days. The payment will be returned through a suitable method such as bank transfer, JazzCash, or Easypaisa, depending on your preference and the original payment method.

Exchange Policy

If you wish to exchange a product due to size issues or any other reason, you can request an exchange within 10 days of delivery. Once the returned item is received and approved, we will process your exchange and send the replacement product as soon as possible, subject to availability.

Non-Returnable Items

Certain items may not be eligible for return or refund due to hygiene reasons, customization, or clearance sale conditions. Any such exceptions will be clearly mentioned on the product page or at the time of purchase.

Customer Responsibility

Customers are responsible for ensuring that returned products are securely packed to avoid damage during transit. Ajyad is not responsible for any loss or damage that occurs during the return shipping process. We recommend using a trackable courier service for safe returns.

Contact for Returns

If you have any questions or wish to initiate a return or refund request, you can contact our support team via email or phone. We are always here to assist you and ensure that your experience with Ajyad remains reliable and satisfactory.