What products does Ajyad offer?
Ajyad offers a carefully curated range of high-quality products designed to combine style, durability, and affordability. Our goal is to provide items that not only look good but also add real value to your daily life. We continuously update our collection to stay aligned with modern trends and customer preferences, ensuring that every product meets our quality standards before it reaches you.
How can I place an order?
Placing an order with Ajyad is simple and user-friendly. You just need to select the product you like, add it to your cart, and proceed to checkout. At checkout, you will be required to provide accurate delivery details including your name, address, and contact number. Once you confirm your order, our team will process it and prepare it for dispatch as quickly as possible.
What payment method is available?
Ajyad currently offers Cash on Delivery (COD) as a secure and convenient payment method. This allows you to pay for your order in cash at the time it is delivered to your doorstep. This method is especially helpful for customers who prefer to inspect their parcel before making payment, ensuring trust and satisfaction in every transaction.
What are the delivery charges?
We maintain a simple and transparent shipping policy. A standard delivery fee of Rs. 250 is applied to all orders below Rs. 5,000. However, we offer free delivery on all orders above Rs. 5,000 anywhere in Pakistan. This allows our customers to enjoy better value when purchasing in higher quantities without worrying about additional shipping costs.
How long does delivery take?
Delivery time depends on your location and the courier service available in your area. For most urban areas where Leopard Courier service is available, orders are delivered within 2 to 3 working days after dispatch. In areas where Leopard service is not available, we use Pakistan Post Office, and delivery may take approximately 7 to 9 working days. We always aim to ensure timely delivery and keep you updated throughout the process.
Can I open the parcel before payment?
Yes, Ajyad provides an Open Parcel facility to ensure customer satisfaction and trust. This allows you to check your parcel at the time of delivery before making the payment. You can verify that the correct item has been delivered in good condition. This service is part of our commitment to transparent and reliable shopping.
What is the return and exchange policy?
We offer a flexible return and exchange policy to ensure a risk-free shopping experience. You can request a return or exchange within 10 days of receiving your order. If the product does not meet your expectations, has a size issue, or any other concern, you are eligible to initiate a return or exchange within this period, provided the product meets our return conditions.
How can I get a refund?
If you are eligible for a refund, you must request a return within 7 days of receiving your order. Once the returned product is received and inspected by our team, the refund process will be initiated. Refunds are usually processed within 15 to 20 business days. The amount is transferred through an appropriate method such as bank transfer, JazzCash, or Easypaisa, depending on availability.
What are the return conditions?
To qualify for a return or refund, the product must be unused, undamaged, and in its original packaging with all tags and accessories included. Any product showing signs of use, damage, or missing items may not be eligible for return or refund. We carefully inspect all returned items before approving any request.
How can I contact Ajyad support?
You can easily reach our customer support team via email at ajyad.pk742@gmail.com or by phone at +92 345 6111313. Our support team is available to assist you with order-related queries, shipping updates, return requests, or any other concerns you may have. We aim to respond promptly and provide helpful solutions.
Can I cancel my order?
Yes, you can cancel your order before it has been shipped. Once the order is dispatched from our warehouse or handed over to the courier service, cancellation may no longer be possible. We recommend contacting our support team as soon as possible if you wish to cancel your order.
Do you deliver all over Pakistan?
Yes, Ajyad delivers across Pakistan using reliable courier services. We ensure that customers from different cities and regions can access our products easily. Delivery time may vary depending on your location and the availability of courier services in your area, but we always strive to deliver your order as quickly and safely as possible.